1. What is VietnamExporter?
VietnamExporter is a B2B sourcing platform that connects global buyers with Vietnamese exporters, manufacturers, and suppliers across multiple industries.
2. Do I need to create an account to use VietnamExporter?
You can browse products and supplier profiles without an account.
However, to send an RFQ (Request a Quote) and communicate with exporters, you must register and log in.
3. How do I send an RFQ on VietnamExporter?
To send an RFQ:
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Browse products or choose a suitable category
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Select a specific product
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Click Request a Quote on the product page
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Fill in your requirements and submit
Your RFQ will be sent directly to the exporter of that product.
4. Can I send one RFQ to multiple suppliers at the same time?
No.
Currently, RFQs on VietnamExporter are created per specific product and per individual exporter.
Each RFQ is sent only to the exporter associated with the selected product. If you want to compare offers from multiple suppliers, you need to submit separate RFQs for each product or exporter.
5. What information should I include in an RFQ?
To receive accurate quotations, you should include:
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Product specifications
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Order quantity / MOQ
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Target price range (optional)
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Lead time requirement
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Shipping terms (EXW, FOB, CIF, DDP)
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Preferred payment terms
6. How long does it take to receive a quotation?
Response time depends on the exporter.
In most cases, buyers receive a response within 1–3 business days after submitting a complete RFQ.
7. How can I identify verified exporters?
Verified exporters are marked with a checked icon and a “Verified Supplier” badge in the store information panel on product pages and store profiles. This indicates that the exporter’s basic business information has been reviewed.
8. Does VietnamExporter handle payment or shipping?
No. VietnamExporter does not process payments or arrange shipping.
All transactions, contracts, and logistics are handled directly between buyers and exporters.
9. Is it safe to buy from exporters on VietnamExporter?
VietnamExporter provides tools such as verified supplier badges and transparent store profiles to help reduce sourcing risks. Buyers are encouraged to follow standard B2B practices, including requesting samples and confirming trade terms.
10. Can I contact exporters directly?
Yes. Buyers can contact exporters by sending RFQs or responding to exporter messages through the platform’s official communication channels.
11. What should I do after receiving quotations?
After receiving quotations, buyers should:
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Compare price, MOQ, and lead time
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Review payment terms and Incoterms
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Request samples if necessary
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Confirm specifications and proceed with the order
12. Who should I contact if I need support?
For platform-related support, please contact VietnamExporter through the Contact page or the official support email listed on the website.
